Online Customer Service Tools Expanded

ALGOR’s web site now offers an expanded set of online customer service tools, including an all-new My Resources area (center) which allows customers to view Tech Tips, Tutorials and Webcasts customized to the products they own. The wide range of online tools available through the My Account section (upper left) enables customers to directly manage their customer account and software license data, update software, access reference materials such as tutorials (lower right) and easily communicate with service team members about ALGOR products and services.

PITTSBURGH, PA – January 29, 2004 – ALGOR, Inc., a leading provider of design, analysis and simulation software, announced the addition of an all-new My Resources area to the wide range of online customer service tools available through the My Account section of its web site, www.ALGOR.com. This section enables customers to directly manage their customer account and software license data, unlock evaluation and purchased software capabilities in real time, update software, easily communicate with service team members about ALGOR products and services and view reference materials such as educational Tech Tips, keystroke-specific Tutorials and free software demonstration Webcasts customized to the products they own through the new My Resources area.

“The ongoing development to our online customer service tools and recent Web service improvements to further improve software update download times demonstrate our focus on listening and responding to customers,” said Teresa Anania, ALGOR’s Vice President of Operations. “We are pleased that customers are embracing these new tools and visiting the My Account section frequently.”

“The My Account section of the ALGOR web site is easy to use and very accessible,” said Jason Hermiller of Cornerstone Research Group, Inc., a company that specializes in the research and development of materials and process technologies. “I have used it to download software updates and re-host a software license. I look forward to using this area to view Webcasts and other content specific to my products.”

“ALGOR offers a wider range of online tools than many other similar web sites,” said Benoit Botton of Rencol Tolerance Rings, a provider of fastener solutions for the automotive, appliance and electric motor markets. “Having 24/7 Internet access to my ALGOR account enables me to choose the most convenient time and place to use the online tools and download software updates.”

“The capability to immediately download software updates as they become available is a valuable service offered directly in the ALGOR software or through the My Account section,” said Ilver Belletti of Organi Transmissione Gusti s.p.a, a manufacturer of transmission components. “The Internet method of receiving software updates is an absolute necessity.”

Additional capabilities are scheduled to be added to the My Account section throughout 2004, so customers are encouraged to check back frequently to take advantage of these tools.

Visit the My Account section of www.ALGOR.com or contact ALGOR for more information.